Frequently Asked Questions

Ordering

Can I change or cancel my order?

If you want to change items in your order, please email info@melangehome.com within 12 hours of placing your order. We may be able to make changes before your order is packed at the warehouse. If your order has already shipped, you will need to return any unwanted items and place a new order.

If you want to cancel your order, please email info@melangehome.com. You will be refunded to the original method of payment.

Why is my credit card charged before my order ships?

To avoid any shipping delays, your card will be charged at the time you place your order. You may cancel your order before it ships, and your payment will be refunded. Most orders ship in 1 to 2 business days.

Why am I being charged sales tax?

Some states charge taxes on internet orders being shipped to their state. Individual states determine the charges, and we must abide by those state laws.

 

Shipping

When will my order ship?

Although delays can occur from time to time, orders typically ship within 1 to 2 business days. 

How long will it take to receive my order?

Mélange Home ships orders via UPS Ground. When your order ships, you will receive an email with the tracking information. Most orders will be delivered within 5 to 7 business days. 

Where do you ship?

We ship orders within the contiguous U.S. We cannot ship to P.O. boxes.

I tracked my order and it is marked as “delivered,” but it’s not here. What should I do?

If you are unable to locate your package, first verify the shipping address on your order. If that is correct, check all entrances to your home, ask your building’s staff, and see if a neighbor may have accepted it. UPS may leave a notice of attempted delivery on your door if there was no one home.

If you are still unable to locate your package after taking the above steps, please email info@melangehome.com. We will reach out to the carrier to try to locate your package.

 

Bedding

What are the dimensions of your bedding products?

Please visit our Size Chart page for specific dimensions on all Mélange Home products.

What is the difference between sateen and percale?

Sateen and percale are two different ways to weave fabric. More important than checking for fabric or thread count is knowing the weave of a fabric, as the weave is what differentiates a sheet's feel and performance. Our weaves come in two varieties, percale and sateen. Both are great for all seasons, and one isn't any better than the other. The difference is largely whether you like a matte finish or a glossy finish. Both are comfortable and sumptuous and will keep you cozy all night.

• Percale Weave: A percale weave is created by weaving one warp thread over one weft thread in a one-to-one ratio, resulting in a fabric that is crisp and cool with a matte finish. Percale is highly durable, pill-resistant, and will stand up to years of use.

• Sateen Weave: A sateen weave is created by weaving four threads over one, resulting in a more tightly woven sheet. Sateen sheets are silky smooth and soft with a luminous sheen. A good example of a sateen sheet is a high-end hotel sheet. Due to its thick weave, sateen is naturally wrinkle-resistant and will last for years.

How do I care for your bedding?

All our cotton sheets and duvet covers can be machine washed and dried. We recommend washing in warm water and drying on the low or medium setting. For best results, remove the bedding from the dryer immediately and smooth it with your hands while folding. You may use a hot iron with steam.

Our wool and silk blankets and throws must be dry cleaned. Small stains can be spot cleaned with a damp cloth.

Does your bedding have any certifications?

All our bedding is certified STANDARD 100 by OEKO-TEX® (#17.HUS.08214 Hohenstein). This ensures that the fabric is free of harmful substances at every stage of production.

Our wool bedding is Responsible Wool Standard-Certified. RWS farmers and ranchers must meet animal welfare, land management, and social requirements. 

How can I view law labels for your products?

You can view law labels for all Mélange Home products on this page.

What if I have more questions?

Email info@melangehome.com. We will do our best to get back to you within 24 hours. Your questions will be answered by a real person with a thorough knowledge of Mélange Home products.